QI Learning Center: Utilizing Root Cause Analysis as a Problem Solving Tool
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- Last Updated on Tuesday, 03 March 2015 16:45
By: Sara Massie, MPH, Senior Program Director, CPHQ
Have you ever encountered a complex problem and did not know where to start? Have you tried addressing a seemingly simple problem, but the issue persists?
Then it may be time to use root cause analysis (RCA), a structured way to begin solving a problem.
RCA helps you determine what happened, how it happened, and why it happened using a specific set of steps and tools. Once you’ve found the primary cause, you can then figure out what measures to take to reduce the likelihood that it will recur.
The general steps of an RCA are:
- Define the problem. What is the specific issue?
- Collect and analyze data. What is the impact of the problem, and how long has it existed?
- Identify causal factors. What actions/events (or lack of actions/events) contributed to the problem or made it worse?
- Identify the root cause(s). What is the most basic cause (why the causal factors exist)?
- Identify changes/solutions. What actions will help prevent the cause of the problem?
- Test and implement changes/solutions. Who will be part of acting on the solution? How will it be done and when?
- Observe the changes/solutions. Have you effectively solved the problem?
Many resources and tools are available online for conducting an RCA, so a quick web search may be helpful as you get started. In addition, the table below provides some general tips and example tools for each step. You may find that it is important to employ more than one of these techniques to be sure that you are capturing all sides of the issue.
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*For more information on many of these tools, click here for the QI Step by Step Guide
When you are faced with a problem — be it a population health issue, a workplace process issue, or even a personal challenge — RCA will help you find the source of the problem so you can determine the best steps for tackling it.