Gene Smith

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• Last Updated on Wednesday, 03 April 2013 20:18

Gene Smith, BS, is Coordinator for Process Optimization in Non-manufacturing and serves as a business improvement specialist for the College of Engineering (Extension Service) at North Carolina State University. He helps all types of non-manufacturing organizations to improve their businesses through the understanding and implementation of lean principles based on the Toyota Production System (TPS) and Six Sigma methodologies. Business sectors under the non-manufacturing umbrella include hospitals, government agencies, public health departments, educational departments, and office environments.

Gene and the team also have worked extensively with public health organizations to improve patient service times in clinics, improve child coordination services, plus permitting processes in environmental health services. The team has worked with home health agencies to improve nurse scheduling, billing processes, paperwork flow, and redundancy in processes. Gene is a faculty member at the Center for Public Health Quality in Raleigh, teaching lean for their Quality Improvement 101 courses.

Gene is also a trained Six Sigma process improvement specialist. He is a certified Black Belt, trained Master Black Belt, and teaches Red Belt, Green Belt, and Master Black Belt courses for NCSU. Gene has worked as a process improvement specialist in business and industry for twenty-nine years and is a graduate of North Carolina State University with a B.S. in Industrial Engineering.