• The Improvement Guide: A Practical Approach to Enhancing Organizational Improvement. Langley GL, Nolan KM, Nolan TW, Norman CL, Provost LP. San Francisco, California, USA: Jossey-Bass Publishers; 2009.
  • The Public Health Quality Improvement Handbook. Edited by: PHF President Ron Bialek, John W. Moran, and Grace L. Duffy. Quality Press. Milwaukee: ASQ Quality Press, 2009.
  • Quality Toolbox. Tague, N. Milwaukee: ASQ Quality Press, (2nd ed.) 2005.

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