New Hampshire QI 101

Launched in July 2012, the aim of the New Hampshire QI 101 program is to assist the New Hampshire Division of Public Health Services (DPHS) with creating a culture of continuous quality improvement while also increasing the capacity of the DPHS workforce to understand, select, and use QI methods and tools to improve the efficiency and effectiveness of programs and services.  NH QI 101 is important because DPHS is a model for how to strengthen a state public health system by using a standardized approach to QI to enhance the health outcomes of its citizens. 


The specific project goals include:

  • All QI projects initiated during the QI training program will achieve at least 50% of their goals
  • 85% of leaders who participate in the training will be confident in creating a culture that supports continuous QI
  • 85% of staff who participate in the training will be confident in conducting a QI project
  • 95 % of staff who participate in the training will report they use QI tools in their daily work
  • 95% of participants will be highly satisfied (5 or 6 on a 6 point scale) with the QI training

The project is providing QI training for 25 DPHS staff and 25 leaders via monthly webinars, coaching, technical assistance and face-to-face workshops.  The upcoming workshops will take place on November 28th-30th and February 6th-7th


Programs supported by:

BlueCross BlueShield of NC FoundatoinThe Duke Endowment

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